FAQs

Before Placing Your Order

  1. How much does shipping cost?
    • We offer free worldwide shipping on all orders. Expedited shipping is available from $4.95.
  2. How long will it take to ship my order?
    • Orders typically ship within 5-8 business days. For domestic orders, allow an additional 1-2 weeks for transit. For international orders, transit will take an additional 1-3 weeks, depending on your location.
  3. What are the sizing specs of my order?
    • Our sizes are true to US sizes. Size charts are provided in the product description on each product page.
  4. I’m having issues placing an order.
    • Please contact Customer Service at [email protected] or +1 669-325-7491, Monday to Saturday, 9AM-5PM EST for assistance.

Order Status Questions

  1. What is the status of my order?
    • You can keep track of your order at any time by visiting our ‘Track My Order’ page.
  2. I need help with a late order.
    • If your order hasn’t arrived within 20 business days (domestic) or 30 business days (international), please contact customer service.
  3. My tracking number isn’t working.
    • Tracking numbers can take 1-3 days to appear in the shipping carrier’s system. If it’s still not working, please contact our customer service.

Modifying or Changing an Order

  1. I’d like to modify my order.
    • Due to the custom nature of our products, address changes are possible within 24 hours of order placement. Visit ‘Track My Order‘ to check eligibility.
  2. I’d like to cancel my order.
    • Cancellations are accepted for a short period after order placement. Visit ‘Track My Order‘ to see if your order still qualifies.
  3. I’d like to return or replace my order.

Payment Questions

  1. What payment methods do you accept?
    • We accept Visa, Mastercard, American Express, JCB, Discover, and PayPal.
  2. How secure is my payment?
    • We use SSL encryption for security. The CVV is required for credit/debit card transactions, and most cards offer buyer protection.

Other Queries

  1. How do I contact customer support?
    • Contact us at [email protected] or +1 669-325-7491, Monday to Saturday, 9AM-5PM EST for any queries.
Free Worldwide shipping

On all orders

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

100% Secure Checkout

PayPal / MasterCard / Visa